Shipping Information

We believe shipping is our cost, therefore, we offer free shipping on all orders.*

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

• Processing time: Order verification, quality check and packaging. All orders are sent to our warehouses for dispatch, which takes 2 - 5 business days. 

• Shipping time: This is the time it takes for items to be shipped from our warehouses to the destination. Delivery usually takes 2 - 4 weeks to US and Canada, and 3 - 5 weeks for international delivery. Packages may be faced with delays beyond our control such as customs or postal delays.

For logistic reasons, items in the same purchase will sometimes be sent in separate packages. We do this to expedite your order reaching you on time in the shortest time possible. So don't worry if you don't receive all of your items at once, they will get to you.

We ship all over the world and trust times vary depending on your location. Our team strives to provide impeccable service to every customer. However, in rare cases, unavoidable delays due to customs may occur. We appreciate your patience in such cases.

Please note, we are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

*Please note that free shipping does not apply to free items, contests and giveaways. For these type of promotional offers we might charge you a small shipping and handling fee.

If you have any questions and concerns, please drop us a line at hi@simplynovelty.com or visit our contact us  pages and we will do our best to help you out.